An Online & Distance MBA in Customer Relationship Management is a 2-year-long master’s degree program that equips individuals with efficient skills and advanced knowledge of managing customer interactions within different industries and sectors. The program is delivered through a flexible and 24/7 accessible learning process that allows individuals to learn anytime, anywhere, through easily available learning material.
An Online/Distance MBA in Customer Relationship Management is a convenient education program that allows working professionals to continue their work and gain higher education simultaneously. The program offers an industry-relevant curriculum that covers relevant topics including digital marketing, consumer behaviour, customer retention, service marketing and business analytics. It is a versatile education program that allows individuals to pursue a variety of career opportunities in several industries. Completing an Online & Distance MBA in Customer Relationship Management from a UGC and NAAC-affiliated college also offers individuals consistent guidance and support from faculty members with placement opportunities and career support services.
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An Online/Distance MBA in Customer Relationship Management is a flexible and highly accessible learning program that allows individuals to gain a highly credible degree without being part of the traditional education system. An Online/Distance MBA in Customer Relationship Management is a well-created professional degree program that provides skills of understanding and applying Strategies and Technologies in a business to improve customer satisfaction and support consistent development of the business. It is an efficiently designed and well-structured education program that caters for the specific needs of a variety of students.
| Course Name | Online MBA in CRM |
|---|---|
| Course Duration | 2 Years |
| Course Level | Post-Graduate |
| Mode of Education | Online |
| Eligibility Criteria | Passed Graduation from a recognized University |
| Admission Process | Admission into this programme generally involves online application |
|
Semester Wise Subjects Details |
Semester I
Semester II
Semester III
Semester IV
|
| Online MBA in CRM Fee Range | ₹ 1,00,000 - 3,00,000 (full course) |
| Starting Salary Range | ₹ 9 LPA - 15 LPA |
Students who have a Bachelor’s Degree in any relevant field of Management or other domain are eligible for an Online/Distance MBA in Customer Relationship Management. Students should also have a minimum of 45 to 50% aggregated marks during their graduation course and have a good understanding of the subject. Some colleges offering the program may ask students to have some relevant work experience in the management field. Clearing an entrance exam or personal interview can be a part of the admission process of the course.
The popular entrance exams for admission in an MBA program in India at the national and state levels are CAT, XAT, CMAT, MAT, ATMA, GMAT, etc. An entrance exam is a standard approach to analysing the potential of students for several master’s or PhD-level education programs in the management field. However, an entrance exam is not mandatory to get admission in an Online & Distance MBA in Customer Relationship Management, as colleges offering Online/Distance education programs allow admissions through direct admission or merit-based policy, depending on different educational policies and online learning standards.
CAT is one of the most popular and common national-level entrance exams for management programs at both the Master's and PhD levels. Several colleges offering Online/Distance MBA in Customer Relationship Management offer admissions on the basis of cutoff marks set by the colleges for the entrance exam. Individuals with a good score in the CAT entrance exam get several benefits for further education, such as access to top institutions, higher ROI and Holistic development. The cut-off marks of the CAT entrance exam depend on educational standards and policies of colleges offering an Online & Distance MBA in Customer Relationship Management through CAT.
An Online/Distance MBA in CRM offers career-specific skills like customer interactions, building loyalty, and grievance redressal to support consistent business growth in the market. After completing an Online & Distance MBA in Customer Relationship Management, graduates pursue jobs in several industries, including retailing, aviation, consulting, technology and more. A wide range of job roles are available after completing an Online & Distance MBA in Customer Relationship Management including CRM Manager, CRM Executive, Client Service Director, CRM Director, Sales Executive, Sales Manager, Chief Customer Officer, Marketing Manager, Market Research Analyst, Digital Marketing Manager, Business Development Manager, HR Manager, Advertisement Executive, IT Manager, Management Consultant, HR Advisor, Media Planner, Public Relations Manager and many more.
| Job Profile | Job Description (Responsibility) | Average Salary (INR) |
|---|---|---|
| Customer Relationship Manager | Build and maintain long-term client relationships, resolve customer issues, and ensure satisfaction | ₹5 – 8 LPA |
| CRM Analyst | Analyze customer data, track engagement, and recommend improvements for retention | ₹4 – 7 LPA |
| Key Account Manager | Manage major accounts, negotiate contracts, and maximize client value | ₹6 – 10 LPA |
| Client Servicing Manager | Act as a liaison between company and clients, ensuring smooth communication and service delivery | ₹5 – 9 LPA |
| Business Development Manager | Identify new clients, generate leads, and expand customer base through CRM strategies | ₹6 – 12 LPA |
| Top Recruiters |
|---|
| HDFC Bank |
| ICICI Bank |
| Amazon |
| Flipkart |
| Infosys |
| Wipro |
| TCS |
| Reliance Industries |
| Cognizant |
| Deloitte |
The admission process of an Online & Distance MBA in Customer Relationship Management is also as smooth and accessible as the program itself, as it is available through online platforms. The admission process of the program requires individuals to complete an application form from the website of the University, providing necessary documents and personal details, paying the application fee and upon confirmation, paying the program fee and starting learning.
Neev Education is well-known for providing complete assistance to online students throughout their Online and Distance learning phases. Neev provides necessary career counselling and education guidance among online students and helps them to select an appropriate college for an MBA in CRM. Neev ensures a smooth application experience among online Students by streamlining the enrollment steps and processes for better accessibility among potential candidates. It also provides regular assistance while making payments through online portals and getting confirmation of a seat from the university. Neev also provides access to necessary resources and information whenever required among online students.
Login to the admission portal by using your credentials shared on registered email id or you can directly login by entering an OTP received on the registered mobile number.
The next step is filling out all the details in the application form such as personal details, educational qualification and other details as required by the University.
Upload all the scanned documents, including high school, intermediate, and Graduation Mark sheets along with the Aadhar card and ABC (Academic Bank Credits) ID.
To finish the application, submit the academic fees online through debit, credit card, Net banking, UPI or you may also opt for a finance option. Interest-free Loan options are also available in which you can pay your fees in easy EMIs.
The University will then verify your documents and send you a confirmation mail regarding your admission, along with the login credentials to access your learning management system (LMS).
Depending on the standards and industrial connections of a college or University offering an Online & Distance MBA in Customer Relationship Management, students get placement support for their career benefits. Different methods are utilised by Online/Distance MBA colleges to offer placement support among online graduates, such as virtual career fairs, access to placement cells and networking events. Some colleges also allow students to access resume-building workshops, mock interviews, career counselling and interactions with industry experts for a strong understanding and professional identity.
| University | Average Package (INR) |
|---|---|
| Lovely Professional University | ₹5 – 8 LPA |
| Sikkim Manipal University | ₹4 – 7 LPA |
| Amity University | ₹5.5 – 9 LPA |
| Manipal University Jaipur | ₹4.8 – 7.5 LPA |
MBA in CRM as a well-rounded program that combines academic rigor with real-world applicability. It not only prepares graduates for specialized CRM roles but also equips them with transferable skills such as leadership, problem-solving, and strategic thinking, making them valuable assets in any organization.
MBA in CRM helps them become better communicators, active listeners, and empathetic leaders. They mention that classroom discussions, group projects, and role-playing exercises simulate workplace scenarios, encouraging them to think critically and resolve conflicts effectively.
An Online and Distance MBA in CRM is different from a regular MBA in CRM in the categories of flexibility, affordability and convenience. An Online and Distance MBA in CRM allows individuals to study anytime, anywhere, on their schedule, available in a cost-effective fee structure, unlike a regular MBA in CRM.
Yes, an Online and Distance MBA in Customer Relationship Management from well-reputed colleges like IGNOU, Amity University, Manipal University Jaipur, Chandigarh University and Mangalayatan University are certified by UGC and AICTE to deliver high-quality online learning programs.
No, work experience is not mandatory to get admission in an Online/Distance MBA in CRM; however, having some prior knowledge and experience in the field offers favourable educational and professional conditions for individuals.
An Online/Distance MBA in Customer Relationship Management is a well-structured education program that offers an interactive learning experience through live sessions and convenience through recorded lectures, ensuring efficient understanding and holistic development of online students.
An Online & Distance MBA in Customer Relationship Management includes hands-on learning and case studies to provide practical knowledge among individuals to apply and work with CRM tools like Hubspot, Zoho and Salesforce.
Best-in-class content by leading faculty and industry leaders in the form of videos, cases and projects, assignments and live sessions
NEEV Education is a Career Guidance and Counseling Institute in India. Since 1997, it has been providing professional counseling to students who want to enroll in undergraduate and postgraduate degree programs from universities approved by UGC and DEB.
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